PRIVACY POLICY

Effective Date: September 2025

At The Loc’d Lounge, your privacy and trust are sacred to us. We are committed to protecting the personal information you share with us while ensuring your experience in our community, sessions, and shop remains safe, intentional, and nurturing. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and products.

1. Information We Collect

We may collect the following types of information when you engage with us:

Personal Information: Name, email address, phone number, and billing details when you book a session, subscribe to our newsletter, or make a purchase.
Booking Information: Appointment preferences, service history, and communications regarding your Crown Sessions or Certification program.
Payment Information: Processed securely by our third-party payment providers (we do not store your full payment details).
Technical Information: Basic website usage data (such as IP address, browser type, and cookies) to improve site performance and enhance your experience.

2. How We Use Your Information

Your information is used intentionally and respectfully to:

Process bookings, purchases, and certification applications.
Provide customer care and respond to your inquiries.
Share updates, newsletters, and offers when you opt in to receive them.
Improve our services, website, and community experiences.
Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or trade your information. We may share limited data only with:

Trusted Service Providers: Such as payment processors, email marketing platforms, and booking systems who assist us in serving you.
Legal Obligations: If required by law, regulation, or to protect the safety and integrity of our community.

4. Cookies & Tracking

Our website may use cookies to personalize your browsing experience and gather insights on how our services are used. You may adjust your browser settings to refuse cookies; however, some features of our site may not function properly without them.

5. Data Security

We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw consent to receive newsletters or marketing emails at any time by clicking “unsubscribe.”
Request deletion of your personal information, subject to our legal obligations.

7. Children’s Privacy

Our services, including bookings and certifications, are intended for adults. We do not knowingly collect personal information from children under the age of 16.

8. International Users

If you are accessing our site from outside Antigua & Barbuda, please note that your information will be processed in accordance with local laws and may be transferred to servers located in other jurisdictions.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with a revised effective date.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to get in touch with us at:

The Loc’d Lounge
Fitches Creek, St. George’s, Antigua
email: thelocdlounge@gmail.com
call/whatsapp: +1 (268) 727-7841

At The Loc’d Lounge, we honor not only your crown but your trust. Your privacy is part of the sacred care we uphold.